Odio sit mi ut sit malesuada vitae consequat.

We place a button or link within the app that directs a user to our Clickup submission form. Once the form is submitted, an automatic email will be sent to the user, thanking them and letting them know the bug will be address in this (2 week) sprint. Then a Clickup ticket will be automatically created for our teams and alerts will be sent to relevant stakeholders. From there, the our OneSeven team will begin working on the bug and incorporate the fix into the next release. We also connect Bugsnag, a tool that automatically identifies bugs in the backend and and connect it using the same process, to our clickup board.

When submission come in or bugs are identified, your dedicated developers are instantly notified and provided a link to the new Clickup ticket. Once our team has reviewed the ticket, they will prioritize it and begin working towards a solution. The developers will also assign an estimated competition date as soon as they understand the scope.

Once a tickets has been completely solved, it is ready to be pushed to the live environment - where your users are. If the bug was a user submiteed one, at that time, when a ticket is moved to “Ready for production” in our development sprints, an automatic is sent to that user letting them know that their bug will be in the next release. This in fact, opens up the feedback loop and increases customer service. Since there are lots of dependencies with working on live apps, our team takes every precaution to ensure our solutions to cause more problems.