Maintenance for your software, even after you launch
OneSeven provides hands on, automated bug support, depreciation updates and customer service for you app and its users.
Benefits
Stay on top of bugs
Set up a process to capture bugs and automated updates to users. Tickets are tackled in a Kanban process so they are addressed in a timely manor.
Support from a Human
Real time support from a human so you and your customers feel heard. Connect with us on slack so you can talk to our Engineers in real-time.
Feedback loop for your customers
Ensure an open feedback loop between you and your users. We publish release notes so everyone is always up-to-date.
Automation
Automatic ticket creation in our project management tool as well as emails to your customers so there is never a missed bug request.
How it works
Package Options
Pricing and Details
Since there may be times when you need more support, we offer a flexible pricing option that lets you scale up or down your support month-to-month. Upgrade or cancel anytime with a 30 day notice.
Package 1 - Support Lite
Package 2 - Support Scale
Package 3 - Support Enterpise
Use Case
MVP with less then 1k users
Scaling app with 1k - 5k users
Exploding app with 5k + Users
Hours
9-5 EST *6 hours a day
9-5 EST *6 hours a day
9-5 EST *6 hours a day
What you get
(See below)
(See below)
(See below)
Frequency
3 days a week
5 days a week
7 days a week
Includes major US holiday
What kind
Clickup
Clickup + Email
Clickup + Email + Intercom
What device?
Web
Web/Mobile
Web/Mobile
Number of months
3 Months
6 Months *5% off
12 Months *10% off
3 Months
6 Months *5% off
12 Months *10% off
3 Months
6 Months *5% off
12 Months *10% off
Price
$6,500/mo
1 time implementation fee
+ $3,000 - for web
$10,000/mo
1 time implementation fee
+ $3,000 - for web
+ $4,000 - for mobile
Custom
1 time implementation fee
+ $3,000 - for web
+ $4,000 - for mobile
Sales Description
1 time implementation fee
+ $3,000 - for web
1 time implementation fee
+ $3,000 - for web
+ $4,000 - for mobile
1 time implementation fee
+ $3,000 - for web
+ $4,000 - for mobile
- Bugsnag or Sentry (need to research) monitoring
- Custom and stakeholder support form
- Hot fixes push to production
- Type of bugs:
- Red Flag =
- Yellow Flag =
- Grey Flag =
- Real time error monitoring (event tracking - funnels for flows)
- Analytics layer (choose major app flow to monitor traffic)(part of implementation fee)
- DevOps
- Deprecation
- Server patching
- Vulnerability and security scanning
- Terraform configuration
- CI/CD improvements (part of implementation fee)
- Github actions
- Circle CI
- Jenkens
- Run Kanban independent from sprints
- Release notes (email, webpage, in app, blog, public clickup doc, video or loom demo)
- Slack connect or email support with Engineers
- Automatic ticket creation in Clickup (project management tool)
- Automatic emails sent to user (2 times - once upon submission and once when deployed)
- support form embedded in site or app
- Keep a running list of new feature or feature improvements requested by users through our forms/emails and presented to you monthly
- Real person support
What you get
- Bugsnag or Sentry (need to research) monitoring
- Custom and stakeholder support form
- Hot fixes push to production
- Type of bugs:
- Red Flag =
- Yellow Flag =
- Grey Flag =
- Real time error monitoring (event tracking - funnels for flows)
- Analytics layer (choose major app flow to monitor traffic)(part of implementation fee)
- DevOps
- Deprecation
- Server patching
- Vulnerability and security scanning
- Terraform configuration
- CI/CD improvements (part of implementation fee)
- Github actions
- Circle CI
- Jenkens
- Run Kanban independent from sprints
- Release notes (email, webpage, in app, blog, public clickup doc, video or loom demo)
- Slack connect or email support with Engineers
- Automatic ticket creation in Clickup (project management tool)
- Automatic emails sent to user (2 times - once upon submission and once when deployed)
- support form embedded in site or app
- Keep a running list of new feature or feature improvements requested by users through our forms/emails and presented to you monthly
- Real person support
Frequently asked questions
Need bug support? Reach out!
Fill out the form above and a OneSeven team member will reach out ASAP to learn more about your app and see how we can help.
