MyCarrier

MyCarrier

MyCarrier

Streamline both the carrier and shipper experiences with an all-in-one transportation management system (TMS).

Streamline both the carrier and shipper experiences with an all-in-one transportation management system (TMS).

OUR IMPACT

4,000 users monitized

4,000 users monitized

4,000 users monitized

UX/UI Design

Industry

Shipping & Logistics

Shipping & Logistics

Shipping & Logistics

Stage

Series B

Series B

Series B

Company Size

50-200

50-200

50-200

Backed By

Greycroft, Lerer Hippeau, & more

Backed By

Greycroft, Lerer Hippeau, & more

Greycroft, Lerer Hippeau, & more

background

Our project with MyCarrier involved UX Research, User Interviews, and a comprehensive UX/UI redesign of the MyCarrierTMS onboarding process and navigation.

Our project with MyCarrier involved UX Research, User Interviews, and a comprehensive UX/UI redesign of the MyCarrierTMS onboarding process and navigation.

OST Project Team

James
James
James
MyCarrier
MyCarrier
MyCarrier

client goal

The primary objectives for the MyCarrier project were to optimize the user onboarding flow to improve conversion rates and to relaunch the subscription product to their 4,000 customers. The client's VP of Product emphasized achieving 100% on-time deliveries for the sprint deadlines during the engagement as the key success metric.

challenges

After gaining significant market traction, MyCarrier amassed 4,000 customers shortly after raising its Series A round. However, the platform wasn't built to scale. Due to complex onboarding integration steps, shippers struggled to onboard without customer support, leading to high drop-off rates.

We created a strategy to increase user acquisition and reduce churn. One new feature we introduced allowed integrated carriers to send invitations to their customers. Before this feature, the conversion rate for user onboarding was less than 13%. Implementing this feature significantly improved conversion rates. With customer conversion at an all-time high, MyCarrier processed over $1 billion in LTL transactions in the months following the engagement.

WHAT OUR CLIENTS SAY…

"They served as a true extension of our company...We required high-fidelity designs to meet our Sprint deadlines, and we achieved 100% on-time deliveries for those. In other words, we never missed any deliveries during the engagement."

"They served as a true extension of our company...We required high-fidelity designs to meet our Sprint deadlines, and we achieved 100% on-time deliveries for those. In other words, we never missed any deliveries during the engagement."

Rich Gibsen

VP of Product Management

MyCarrier
MyCarrier
MyCarrier
MyCarrier

TOOLS & TECHNOLOGIES

TOOLS & TECHNOLOGIES

UX/UI Design

Figma

UserTesting.com

MyCarrier
MyCarrier

Ready to Innovate?

Ready to Innovate?

Ready to Innovate?

Ready to Innovate?

1501 Biscayne Blvd, Miami, Florida 33132

Services

Product Strategy

CS

UX/UI Design

CS

Web App Development

CS

Mobile App Development

CS

Packages

Code Audit

CS

Design Audit

CS

CTO Consulting

CS

MVP Package

CS

Integrated Teams

CS

Resources

Cost Calculator

CS

Capital Connect

CS

Studio Products

Company

Our Story

Locations

Miami 🇺🇸

Buenos Aires 🇦🇷

© OneSeven Tech 2017 - 2024. All Rights Reserved - 17 Web Dev, LLC.

Based in the USA, Supporting Teams Globally.

1501 Biscayne Blvd, Miami, Florida 33132

Services

Product Strategy

CS

UX/UI Design

CS

Web App Development

CS

Mobile App Development

CS

Packages

Code Audit

CS

Design Audit

CS

CTO Consulting

CS

MVP Package

CS

Integrated Teams

CS

Resources

Cost Calculator

CS

Capital Connect

CS

Studio Products

Company

Our Story

Locations

Miami 🇺🇸

Buenos Aires 🇦🇷

© OneSeven Tech 2017 - 2024. All Rights Reserved -

17 Web Dev, LLC.

Based in the USA, Supporting Teams Globally.

1501 Biscayne Blvd, Miami, Florida 33132

Services

Product Strategy

CS

UX/UI Design

CS

Web App Development

CS

Mobile App Development

CS

Packages

Code Audit

CS

Design Audit

CS

CTO Consulting

CS

MVP Package

CS

Integrated Teams

CS

Resources

Cost Calculator

CS

Capital Connect

CS

Studio Products

Company

Our Story

Locations

Miami 🇺🇸

Buenos Aires 🇦🇷

© OneSeven Tech 2017 - 2024. All Rights Reserved - 17 Web Dev, LLC.

Based in the USA, Supporting Teams Globally.